We ship in South Africa only. Your shipping rate will be displayed on checkout and is based on the weight of your order.
If you live outside of South Africa, please contact us for International Shipping Rates, as this will vary from country to country. Please also take note that all taxes, duties and customs fees are the responsibility of the person receiving the parcel. Please contact your local customs office for fees related to your country.
Please note, shipping lead time is from date of dispatch and not from date of order or payment received. Most items are MADE TO ORDER , so please allow for at least 5-10 working days before your order can be dispatched. LARGER ORDERS may take longer to make, in which case we will contact you with an estimated delivery time.
We do hold stock of Macrame Cord / Rope & String. Since certain cord is imported, there may be times where there is a delay in receiving more stock. 'Out of stock' cord will be clearly displayed on the product page.
SHIPPING IN SOUTH AFRICA
- PLEASE TAKE NOTE: Delivery for outlying areas (not major cities) is between 2-4 working days. Should you require an urgent delivery, please contact us or make a note in 'special instructions' at checkout. We will endeavour to send with a different courier.
- PLEASE ALSO TAKE NOTE: we have no control over courier deliveries. You should receive a notification once your parcel has left. (either directly from the courier or we will pop you an email). Feel free to contact us if you would like help in tracking your parcel.
- Overnight delivery to Major Centres/Cities. Flat rate R100 (parcels less than 2kg). Parcels 2kg-5kg R125. PLEASE be honest and choose the correct option if you know you are not based in a major centre. Thank you!
- Overnight to Regional/Outlying Areas. Flat Rate R130. Parcels 2kg-5kg R175.
- Durban and surrounds. Flat Rate R70. Small parcels over 2kg R95.
- We do offer parcel collection for local Durban orders. You may choose 'local pick up' on checkout & will not be charged for courier delivery. Strictly by appointment only. Please note we are not a shop, therefore purchasing is available online only, with collection from our work studio. Please email firstname.lastname@example.org to arrange. Thank you!
- Deliveries on working days only. Please ensure there is someone available to receive your parcel.
- We will notify you via email, as soon as your order has been dispatched.
- Major Centres: Durban, Cape Town, Johannesburg, Pretoria, Port Elizabeth, Bloemfontein.
- Regional Areas are all areas outside of Major City Centres (examples: Knysna, George, Somerset West, Kommetjie, Hartebeespoort, Nelspruit, Newcastle, Uvongo etc.)
- No post office, farm or rural area delivery, unless an arrangement has been made otherwise.
If you are not satisfied with the item you have received, please contact us within 7 days of receiving your order.
Please provide proof of purchase.
If it is agreed that the item may be returned, you may do so at your own cost, provided the item is received in the original packaging and in the same sellable condition. Please package carefully. We will gladly refund or exchange the item for you as per the original value.
Refunds will be made within 14 working days.
No returns on sale items.
No returns on custom made items.